Privacy Policy

Bellaire Family Counseling Learning Site

Effective Date: August 25, 2026

This Policy applies to information collected through the learning site on or after August 1, 2026.

Bellaire Family Counseling ("BFC," "we," "us," or "our") operates an online learning site hosted on Thinkific. This Privacy Policy explains what information we collect through the learning site, how we use and disclose that information, and the choices and rights that may be available to you.

This learning site is intended for educational and informational purposes only and is for users age 18 and older. It is not a clinical communication channel and is not intended for the submission of protected health information (PHI), requests for treatment, clinical concerns, emergencies, or communications about an existing or prospective therapeutic relationship.

1. Information We Collect

Information You Provide

The information we collect depends on how you use the learning site.

• Free digital downloads / lead magnets: first name and email address.

• Account creation and access to other content: first name, last name, and email address.

• Purchases: billing and payment information is collected and processed by Stripe or another authorized payment processor. BFC does not directly receive or store your full credit-card number.

• Course activity: quiz and survey responses when a course includes those features.

Account, Order, and Learning Activity Information

Through Thinkific, BFC may be able to view information associated with your account and use of the learning site, including:

• date your account was created and your most recent login;

• timezone, country, and site language;

• your Thinkific user ID (but not your password);

• orders associated with your account, including what you obtained, when you obtained it, the price, and relevant order details;

• whether a product was obtained through a subscription, one-time purchase, or free claim;

• courses or products in which you are enrolled and your progress or completion percentage;

• quiz and survey responses, where applicable; and

• certificates issued through the learning site, where applicable.

Technical and Usage Information

When you visit or use the learning site, Thinkific and service providers used in connection with the site may automatically collect technical and usage information, such as IP address, browser or device information, cookie identifiers, pages viewed, referral information, dates and times of access, and interactions with the site.

We may use Google Analytics and UTM-tagged links to understand how visitors arrive at and use the learning site, evaluate campaigns, and improve our educational content and marketing.

2. How We Use Information

We may use personal information collected through the learning site to:

• provide requested digital downloads, courses, webinars, and other learning content;

• create and administer user accounts;

• process purchases, subscriptions, and other transactions;

• track enrollment, participation, progress, completion, and certificates;

• administer quizzes, surveys, and course features;

• operate, maintain, secure, troubleshoot, and improve the learning site;

• understand site usage, referral sources, and the effectiveness of educational and marketing campaigns;

• respond to administrative, account, billing, or privacy-related requests;

• send marketing and informational messages from Bellaire Family Counseling, as described below;

• comply with legal obligations and enforce applicable agreements; and

• protect the rights, safety, security, and integrity of BFC, our users, and our services.

3. Email Communications

When you provide your email address in exchange for downloading, accessing, engaging with, or purchasing content through the learning site, you agree that Bellaire Family Counseling may use that email address to send you marketing and informational messages related to our educational resources, programs, courses, webinars, services, and other offerings.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those messages. Even if you unsubscribe from marketing communications, we may still send non-promotional messages when necessary to administer your account, deliver a purchase or requested resource, provide important service notices, or respond to your request.

4. Educational Site; No PHI or Clinical Communications

The learning site is an educational platform and is not designed or intended to receive PHI or other information about your mental health, symptoms, diagnoses, treatment, therapy, medications, or clinical concerns.

Do not use course forms, quizzes, surveys, comments, messages, downloads, account fields, or other learning-site features to submit PHI, request therapy, discuss clinical care, or communicate about an emergency or urgent mental-health concern. Use the appropriate Bellaire Family Counseling clinical or administrative communication channels for those purposes.

Use of the learning site, purchase of educational content, or creation of an account does not by itself establish a therapist-client relationship.

5. How We Disclose Information

We may disclose personal information to service providers and other parties when reasonably necessary to operate the learning site, deliver content, process transactions, analyze use, communicate with users, or comply with law.

Categories of Service Providers

• Thinkific, which hosts and supports the learning site and related account, enrollment, order, and course functions;

• Stripe or other authorized payment processors, which process payment information and transactions;

• Google Analytics or related analytics services, which may help us understand traffic and use of the learning site;

• YouTube or similar video-hosting services if videos are embedded in learning content;

• Zoom or similar webinar or video-conferencing services if live or recorded webinars are offered; and

• other technology, hosting, communications, analytics, security, or professional service providers we may reasonably use to support the learning site.

These third parties may process information under their own terms and privacy practices. Their services may change over time, and we may add, replace, or discontinue service providers as reasonably necessary for operation of the learning site.

Other Disclosures

We may also disclose information when required by law, legal process, court order, or governmental request; when reasonably necessary to protect the rights, property, safety, or security of BFC or others; or in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.

6. Sale of Personal Information

Bellaire Family Counseling does not sell personal information and does not sell sensitive personal information.

7. Cookies and Similar Technologies

The learning site and its service providers may use cookies and similar technologies to support essential site functions, maintain sessions, remember preferences, understand site performance and usage, and measure the effectiveness of campaigns. Your browser may allow you to limit or block cookies, although doing so may affect some features of the learning site.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing and administering the learning site, maintaining business and accounting records, complying with legal obligations, resolving disputes, preventing fraud or misuse, and enforcing agreements. Retention periods may vary depending on the type of information and the reason it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information. However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

Passwords used to access Thinkific accounts are managed through the platform. BFC can view a Thinkific user ID but does not have access to your account password.

10. Your Privacy Choices and Rights

Depending on where you live and the law that applies to you, you may have rights concerning your personal information. These may include rights to request access to, correction of, deletion of, or a copy of certain personal information, and in some jurisdictions to object to or restrict certain processing.

To submit a privacy request, contact us at [email protected]. We may need to verify your identity before completing a request. We will respond in accordance with applicable law.

If applicable law gives you the right to appeal a decision we make regarding a privacy request, you may submit an appeal to the same email address and identify the request and decision you are appealing.

11. International Users

The learning site may be accessible from locations outside the United States. If you access the site from another country, your information may be processed in the United States, Canada, or other locations where BFC or its service providers operate. Privacy rights and requirements vary by jurisdiction. Where applicable law provides additional rights or imposes additional obligations, we will handle personal information as required by that law.

12. Age Requirement

The learning site is intended only for individuals age 18 or older. We do not knowingly intend to collect personal information through this learning site from anyone under 18. If you believe a person under 18 has provided personal information through the site, contact us so that we can review and address the situation.

13. Third-Party Links and Embedded Content

The learning site may contain links to third-party websites or may display embedded content provided by third parties. Those third parties may collect information when you interact with their services. Their privacy practices are governed by their own policies, not this Privacy Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or learning-site features. When we make material changes, we will update the effective date and may provide additional notice when appropriate.

15. Contact Us

Questions or requests concerning this Privacy Policy or personal information may be directed to:

Bellaire Family Counseling
5909 W Loop S, Ste 490
Bellaire, TX 77401
Email: [email protected]